Our role as a data controller
In respect of the data protection laws OnTrack (GB) Ltd is a data controller for the personal data you provide to us.
Collecting of personal data on our website
We collect personal data about you when you connect to us via our website for our regular electronic newsletters, when you complete and submit a form requesting more information about our products, or for a quote or any other service or feature which we may, from time to time, place on our website. We may collect data such as your name, address, email, phone number and other personal information that you voluntarily provide us with. You may refuse to provide us with some or all of this personal information, but it may delay or prevent us from corresponding with you or responding to your enquiry if you do so.
Collecting of non-personal data on our website
Collection of personal data when you make an enquiry by email or telephone
When you make an enquiry either by email or by telephone we will collect certain personal data from you to allow us to fulfil your request. This may include your name, address, phone number and email address.
Collection of personal data when placing an order via our website
Any information you provide when you make a tour reservation is held in the strictest confidence. When placing an order you are required to provide us with the following information: name, billing address, delivery address, email address for confirmation of the order and a telephone contact number. This information is used for delivery, billing purposes and to fulfil your order.
Links to other sites
Please be aware that our site may include links to other web sites. We are not responsible for their privacy policies or procedures or for the content of these linked web sites.
How we protect your data
How long do we keep your data?
We retain your data only for as long as is necessary for the purposes set out in this policy and to comply with our legal obligations
Your right to ask what data we hold about you
Under the General Data Protection Regulations, you have the right to request details of what information we hold about you. You can make a request by emailing us using firstname.lastname@example.org or by writing to us at our UK office address. We will not release any information until we have been able to confirm your identity and will respond to your request within 30 days.