TERMS AND CONDITIONS

Voucher Purchase

All purchases of a voucher for a hot air balloon flight experience must be made on our standard booking form.
Vouchers may be purchased by telephone if payment is made by credit card but you must send us a completed booking form as soon as possible.
This contract is made with you but you can give the flight experience (on the terms of this contract) to someone else provided you tell us in writing.
These terms and conditions will still apply and "you" in the rest of these terms and conditions will refer to that person.
It is our intention that all the terms of the contract between us are contained in these terms and conditions. If you wish to rely upon any variation in these terms you should ensure that the variations are agreed in writing by us when the completed booking form is returned. If you purchase a voucher through a booking agent you should agree any variation in these terms with us and not the booking agent.

Our Obligations To You

The voucher will entitle you to participate in a hot air balloon flight experience at a date to be arranged within 12 months of its purchase.
The voucher is not redeemable for cash.
Hot air balloon flights are completely dependent on the weather and are regulated by the Air Navigation Order. It may be necessary to postpone a flight at any time if in our judgment the conditions are not safe or the flight would not be permitted under the Air Navigation Order. We will give you as much warning as operational procedures allow of any postponement but in order to ensure your safety we reserve the right to postpone a flight at any time up until the moment of launch.
It is intended that the balloon will be in the air for approximately 1 hour but the pilot has ultimate responsibility for deciding the duration and conduct of any flight and the appropriate time and place of landing. We cannot guarantee that a flight will follow any particular direction. No refunds will be given for flights of less than 1 hours duration.
If we have to postpone your flight on eight or more occasions during the twelve months validity we will extend the validity period by 3 months free of charge.
If the validity period of your voucher expires and you have not tried to fly on at least eight occasions we will extend the validity period by a further six months for a fee of £30 per person.
We will make you a refund less 33% in the following circumstances.
It is certified by a doctor that there is no possibility that you will be or were medically fit to fly during the validity period of your voucher.
If we have agreed in writing at the time of the voucher purchase an alternate refund policy.
Cancellation of contract - You have the right to cancel the contract within 7 days without reason.
If you are unable to fly during the validity period of your voucher because you are pregnant we will extend the validity period by nine months.
Refunds in any other circumstance are at our discretion.
We carry limited insurance cover against the risk of injury or damage to passengers during the course of the flight in accordance with international agreements covering air transport. The level of cover varies from time to time as a result of currency fluctuations and you may not consider it adequate.
We can provide further details on request and if you do not consider that the amount of insurance cover would be adequate to compensate you for loss whether for death or personal injury you should take out your own additional cover.
We do not accept liability for any expenses or costs you incur if we have to postpone any flight, where the reason for postponement is beyond our control.
We cannot supervise vehicles parked at the meeting point for a flight and vehicles and contents are left at your risk and no liability is accepted for any loss or damage to your vehicle or contents.

Your Obligations To Us

Your voucher is valid for a period of twelve months from the date upon which it was bought. If your flight is not taken within that time you will lose the right to participate in a flight unless the validity period has been extended.
You must contact us within 3 months of the purchase date shown on the voucher, quoting the booking number on the voucher to make a first booking.
Full payment is required to make a reservation or purchase a flight voucher.
You must telephone our office at the advised time for final flight confirmation, failure to do so will be treated as a cancellation and will result in a loss of Moines paid.
You may postpone your flight:
Up to 48 hours before the meeting time for a flight booked for a day between Tuesday and Saturday inclusive.
Up to 96 hours before the meeting time for a flight booked fo a Sunday or Monday provided that at the time you do so you reschedule your flight for a mutually convenient date within 1 month of the postponed flight.
If you do not give notice of postponement in accordance with para 5 above or do not attend in time to take part in your booked flight you will not be entitled to a rescheduled flight or any refund.
We are not qualified to express an opinion confirming that you are fit to fly and you must ensure that you are fit to fly. You must not fly if you are suffering from any serious medical condition, or have recently undergone surgery unless you have a certificate of your fitness to fly from your doctor.
You must not fly if you are pregnant or under the influence of alcohol or drugs.
Our paramount consideration is your safety and the safety of others participating in the flight and you must obey all requests, instructions issued by any of our representatives and take particular care to abide by the safety briefings given by the pilot. The pilot has complete discretion as to whether to allow you to take part in the flight and will refuse to allow you to do so if in his opinion you pose a risk to the safe conduct of the flight.
We will not fly children under the age of 6 years, a child under the age of 16 will only be flown if accompanied by an adult.
You should wear such appropriate clothing as advised to you in advance of the flight in our brochure and flight notes..

The terms and conditions contained in this contract do not affect your statutory rights.