How long does it take to finalise my tour booking? Bookings usually take 1 working day to process. If you have made a booking for the same day tour or the following day we will process your order as a priority and send vouchers to you straight away via email. If you have not received your vouchers prior to your booking date, please get in touch immediately.
I still havent received my vouchers after two working days. If you havent received your vouchers, it best that you call or email us to find out the whats happenning with your booking. For Hotmail and AOL account users, please check all folders including your junk/spam as our emails are often put in there.
How are my tickets sent? Your tickets are sent via email. These must be printed out and taken with you on the date of travel.
What vehicles are used for the tours? We have coach and mini-coach tours. All the coach tours are handled in luxury motor-coaches, equipped with air-conditioning, reclining seats and wide aisles. All the mini-coach tours are handled in luxury mini-coach tours, equipped with air-conditioning, high-backed coach seats and seat belts. Large panoramic windows on all vehicles are perfect for sightseeing and using your camera for picture taking.
Are there discounts for children? Not all tours have children discounts but will be referenced on the tour. If it isnt, just send us a message.
Will I be charged if I can't travel? Please refer to terms & conditions that apply for the particular tour you wish to book ans it varies from tour to tour.
Are there advantages to taking mini-coach tours A mini-coach tour takes a maximum of 16 paasengers ensuring a very personal experience. The smaller vehicles also mean that the tours can deviate from route and take scenic drives through lovely villages and backroads that larger coaches simply cant do.
Will the tour be cancelled if the weather is bad? Tours will only be cancelled under circumstances detrimental to your well being and enjoyment. If a tour has to be canceled there will be a full refund given to you.
Will I be charged if I need to change my tour date? Please refer to terms & conditions that apply for the particular tour you wish to book.
Can I make changes to my booking? Yes of course -its your holiday!. Changes can be made to your booking, subject to the what package you have booked. We just need reasonable notice to make suitable arrangements.
Are tips included in the tour price? Tips are not included in the prices listed, tips are at your discretion. Hopefully you have a great day and feel happy to give your guide a tip.
How soon should we reserve our tours? Two weeks in advance is advisable for day tours as they sell out fast, but for extended tours we recommend booking at least one month in advance. This ensures your seat on the tour and avoids any disappoinment. The best advice is to plan ahead.
How and when is my credit/debit card charged for my booking? Full payment is required at time of booking, which is debited at the end of the booking process. When a booking is made via our secure website. For some packages, payment is reserved in your account until your booking request is confirmed (the website will advise if your booking is on request). If your chosen package is not available then the reserved payment is cancelled and aborted. This depends on each bank when they will register this transaction and is completely out of our control
If you have any further queries please do not hesitate to contact us, we will be happy to help.